Return Policy
30-Day Guarantee
We want you to love your books! If for any reason you’re not satisfied, you may request a return within 30 days of receiving your order.
Eligibility
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Items must be in their original condition (unused and undamaged).
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Proof of purchase (order number or receipt) is required.
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Digital products (if any in the future) are non-refundable.
Process
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Contact our support team at support@lightintheword.com with your order details.
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We’ll provide you with return instructions.
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Once the return is received and inspected, we’ll issue your refund to your original payment method.
Refunds
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Refunds are processed within 5–7 business days after we receive your return.
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Depending on your bank or payment provider, it may take additional time for the funds to reflect.
Exchanges
At this stage, we do not offer direct exchanges. If you’d like a different product, please request a refund and place a new order.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, let us know within 7 days of delivery with photos. We’ll send a replacement at no extra cost.